MIS Enhancement Short Term Technical Assistant (STTA)

Introducing Integrity

Integrity is an ethical consultancy and service provider working in challenging and complex environments around the globe.

We help our clients succeed in fragile and challenging environments while building trust and understanding as the basis for transformative change.

We work across all phases of the programme and project cycle, delivering eleven complementary services: research, evidence and analysis / monitoring, evaluation and learning / data and knowledge management / advisory / programme and project management / grant and fund management / risk management / technical assistance / capability and capacity development / stakeholder engagement / communications. Our services are underpinned by the principles on which we were founded, a commitment to providing reliable information and evidence, and expert and high-quality delivery.

Headquartered in London and Washington DC, Integrity also has offices in Jordan, Kenya, and Pakistan. Our multi-national team of over 50 specialists deliver a diverse and global portfolio of projects for a range of government clients and international institutions including DFID, USAID, the FCO, US State Department and the World Bank.

We are guided by an organisational vision, mission and commitment.

Vision: To set the international standard for ethically delivered expert services in complex and challenging contexts. Our work helps create stability, accountability and prosperity.

Mission: Based on evidence and learning, we work with clients and communities to build mutual understanding. Through trusted advice we enable change for a sustainable future. We do not advocate, we listen, comprehend and recommend.

Commitment: We uphold the highest ethical standards in our service delivery, our employment of staff and our interaction with people. This ensures not only that our clients receive the best possible service but that we benefit the individuals and communities amongst whom we work.

Further information about Integrity can be found at www.integrityglobal.com.

LAARIS Project Background

1. Background to this Assignment

Integrity is leading a consortium with the Norwegian Refugee Council (NRC) to deliver the LAARIS project, which builds on the previous iteration of the project by continuing to deliver legal aid but also providing advocacy, research and institutional strengthening to NRC’s downstream strategic partners. As part of the institutional strengthening component Integrity is responsible for providing demand driven direct support interventions to NRC’s downstream partners. Integrity has conducted capacity assessments with all five NRC partners to identify priority direct support interventions.

MIS Enhancement Short Term Technical Assistant (STTA) – Scope of Work

As part of the capacity assessment process multiple partners identified the development of their existing database as a priority area for Integrity to provide direct support. The MIS Enhancement STTA will be responsible for leading these direct support interventions.

The intervention will consist of four phases:

1. Scoping/Assessment Phase

The MIS Enhancement STTA will conduct a series of consultations with each partner to understand their current MIS architecture and dataflow, and their ambitions for an enhanced MIS. As an outcome of these consultations the STTA will develop a short assessment report that outlines key gaps and opportunities to expand existing capabilities and streamline workflow, with a view to incorporating advanced reporting and analysis functionality.

2. Planning and Design Phase

Following the assessment, the STTA will develop a design report including a specification for the enhanced MIS and a scope of work and phased workplan for implementing the identified enhancements. The structure for the design report will be agreed with Integrity in advance. The final report will be reviewed and approved by the relevant partner and Integrity.

3. Implementation Phase

The STTA will be responsible for implementing the enhancements to each partners MIS in line with the agreed design and scope of work, or by identifying the appropriate resource to implement the enhancements. A testing period will take place after each phase of the workplan is implemented to ensure any errors, bugs or amendments are rectified. A final testing period will take place once all enhancements have been implemented.

4. Training and Guidance

During the final phase of this intervention the STTA will conduct trainings with each partner organization on how to use the enhanced features. The STTA will also develop a manual for the MIS to support future inductions and ensure the sustainability of the intervention.

Terms of Reference

A. MIS Scoping/ Assessment (20%)

· Conduct consultations with each partner to assess the current status of their MIS;
· Develop an assessment report highlighting the key functionality gaps in the current MIS and opportunities to develop functionality.

B. MIS enhancement Planning/ Design (20%)

· Design a specification for the MIS enhancements, including a workplan for implementation.
· Support with the identification of the appropriate resource to implement the design.

C. Implementation (40%)

· Oversee the development of the MIS, ensuring that sufficient testing takes place at each stage of development.

D. Training and Guidance (20%)

· Conduct a series of trainings with each partner on the enhanced MIS.

· Develop a manual for the MIS to ensure new and existing users can access the enhanced functionality.


· Written and oral fluency in English, with the ability to write clear and compelling narrative;

· Arabic language skills desirable.

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